OUR CHECK-IN/OUT AND CANCELLATION POLICY IS AT FOLLOWS:
CHECK-IN IS AT 4 PM. NO EARLY CHECK-IN OR EARLY DROP-OFF LUGGAGE AVAILABLE, WE HAVE NO SPACE TO STORE AND WILL NOT BE RESPONSIBLE FOR YOUR LUGGAGE AT ANYTIME.
OUR CHECK-IN TIME IS STRICTLY ENFORCED IN OUR PEAK SEASON (WINTER). FOR OUR OFF-PEAK SEASONS: SPRING, SUMMER AND FALL, EARLY CHECK-IN AS EARLY AS 2:30PM IS POSSIBLE, ESPECIALLY WEDDING GUESTS IF ARRANGED AHEAD OF TIME BY CONTACTING US AT 845-254-4084!
Prices are based on single or double occupancy. For three to four people: Children under 4 stay free. Ages 4 to 11 are an extra $10/child. Ages 12 to 17 are $20/child, and 18 and older is $50 per adult.
Pets are welcome for $15/night per pet, and the fee will be assessed at your arrival. Dog sitting is available for $35/dog and has to be arranged far in advance for availability. Pets can not be left behind after check-out time or before check-in time, owner(s) are responsible for any damage done by your pet, including noise complaints by other guests!
CHECK-OUT IS AT 11 AM. NO DAILY USAGE OF THE HOUSE AVAILABLE AFTER 11AM, YOU WILL BE CHARGED A FULL NIGHT AFTER 11AM! AND YOU HAVE TO LEAVE THE PREMISES AT 11AM! NO EXCEPTIONS! UNLESS ARRANGEMENTS IN ADVANCE HAVE BEEN MADE WITH MANAGEMENT!
CANCELLATION: The deposit is refunded only if the reservation is cancelled fourteen nights prior to the date of arrival in writing or by phone (All group packages, multiple rooms reserved under 1 credit card and special events require cancellation two months prior to arrival). No refunds given for early departure, or for unused portion of your stay, or weather related(acts of god) non-arrivals/issues.
SHOULD YOU NEED TO CANCEL OR CHANGE YOUR RESERVATION, WE WOULD ASK THAT YOU NOTIFY US BY TELEPHONE (NOT E-MAIL) AS SOON AS POSSIBLE. IF YOU PROVIDE AT LEAST 14 DAYS NOTICE THERE WILL BE NO CHARGE. YOU WILL BE RESPONSIBLE FOR 100% OF YOUR RESERVED ACCOMMODATIONS IF THE CANCELLATION IS RECEIVED WITHIN 14 DAYS OF YOUR ARRIVAL DATE. RESERVATIONS MADE BY YOU OR ANY OTHER REPRESENTATIVE OF YOURSELF WILL BE CHARGED THE FULL RESERVATION FEE, WHETHER YOU STAY OR NOT!
THE GATEWAY LODGE CAN NOT BEEN HELD RESPONSIBLE FOR WEATHER RELATED PROBLEMS AND OTHER ACTS OF GOD, WHICH ARE OUT OF OUR CONTROL AND NO REFUNDS WILL BE ISSUED THEREFORE!
Walk-ins are welcome when rooms are available. The Gateway is a member of the Catskill High Peaks Lodging Bureau and a proud benefactor to the Belleayre Music Festival.
The Gateway Lodge offers guests use of a refrigerator and microwave, dishware and utensils have to be self provided. Long distance and local calls can be made by your cell phone, who actually work on our mountain! Our standards in cleanliness and hospitality are the highest and promote a relaxed and safe environment for guests. The Lodge is pet friendly with each dog or cat incurring a $15 per night charge.
Minimum 2 night stay for weekends in ski season and holidays . Please call or email with specific questions and we'll be happy to assist you. The Gateway's goal is to have you relax and enjoy your stay in the Catskill Mountains! Thank you.